Businesses don't make buying decisions--people who work for businesses actually make those decisions. And that's why B2B marketers are targeting businesspeople using consumer-driven media, both traditional and social media, with proven B2C techniques like customizing content.
Amazon, the pioneering etailer, has a marketing initiative to sell office supplies to UK businesses. 'Whether you are a sole trader, a buyer in a mid-size company or a chief
procurement officer in a large multinational organisation, Amazon
Business has the products and capabilities to serve your need', says an executive.
Given that so many businesspeople have purchased from Amazon as consumers, they're already familiar with the range of merchandise and the convenience of ordering. Amazon can work with corporate buyers and procurement procedures. This creates a competitive challenge for office-supply retailers with physical locations.
Yet store-based retailers recognise that small and medium
businesses, in particular, often buy in stores or online, without the
elaborate purchasing processes utilised by giant corporations. In
Australia, the office-products retailer Officeworks knows that it serves
both consumers and business customers. Some home-based entrepreneurs
might pop in for toner cartridges, or a parent might pick out school
supplies for a child. Both are solid markets. When a business buyer or consumer wants to examine merchandise, select an item and take it back to home or office right away, stores are convenient.